What is a Hosted PBX?

A Hosted PBX is a type of Cloud or Hosted Communications Service that replaces the need to own and maintain an onsite PBX system. The functionality previously provided by the on-premises PBX is moved to a data centre and calls are routed to handsets, hunt groups and mobile devices according to the predefined call flow rules of the customer. As calls between IP phone handsets and between IP Phones on the same network are connected free of charge a Hosted PBX can significantly reduce interoffice call costs and reduce long distance call charges.

Advantages of a Hosted PBX

The main advantages of Hosted PBX systems are their flexibility, lower upfront capital cost, expanded feature set and ease of management.

More and more enterprises are looking for flexibility, speed and efficiency in the way that they do business and interact with customers. Business units can be established for short term or trial projects and dismantled once they’re no longer required. This flexibility means that business can rapidly change to adapt to a changing business environment. To make a functionality change to a Hosted PBX system simply requires that the user log into an administration portal and update their call flow. In comparison a traditional PBX system change would typically require a visit from a telephone technician to make programming changes. A Hosted PBX means that these delays and additional costs are avoided.

Hosted PBX systems are significantly cheaper to install as the up-front costs are typically limited to small incremental costs such as IP Phone hardware or softphone license fees. In comparison to and onsite PBX the upfront capital expenditure is minimal.

Hosted PBX systems scale incrementally just by adding a new handset as and when needed whereas traditional systems are upgraded with license packs and module cards with set blocks of capacity. Expanding a Hosted PBX system takes minutes, not days, and relocation of offices is as simple as connecting a new Internet connection. Emergency relocations in disaster recovery scenarios can easily be accommodated with mVoice Business Mobility via a range of online tools including call forward of calls to mobile handsets or other offices or even the compete replication of an existing Hosted PBX set-up at a temporary office.

A Hosted PBX includes a large number of advanced functions once only affordable by large corporations at an all inclusive price. As a result small enterprises can now appear to be more substantial in size.

Improvements in functionality and features can also improve the way business is done by streamlining processes that facilitate greater responsiveness to customers.

Management of and upgrades to your Hosted PBX system taken care of remotely, there’s no need to be concerned about firmware changes to phones or device security patches and other maintenance issues.

Outsourcing your phone system leaves you more time to focus on what you’re good at – your own business.

Successful interoperability testing with mVoice’s systems guarantees full operation of VoIP on all 3CX Phone System’s features, giving 3CX customers access to highly reliable and more cost – effective VoIP calls. With technical support provided by both 3CX and mVoice as well as regular testing of the configuration templates, customers can be assured of consistently superior call quality.

Configuring mVoice as the VoIP Provider is easy. IT administrators can complete the process in minutes from within the 3CX interface in under a minute. 3CX Phone System customers can simply select mVoice’s SIP trunking service from within the VoIP Providers’ node of the 3CX Management Console, which will configure connection settings for seamless delivery of inbound and outbound calls.

Yilmaz Kabaran, Account Manager at 3CX said:

“The success of the interoperability testing with mVoice is great news for 3CX customers. We are confident that mVoice will provide a high quality service, enabling our customers to benefit from all the features offered by 3CX Phone System.”

Craig Lawrence, mVoice CEO said:

“Whilst we have been happily supplying 3CX customers for many years already we’re now excited to take the next step with complete integration into the 3CX release builds and look forward to forging an even closer relationship with 3CX. mVoice uses robust technology, to deliver business grade services such as SIP Trunking and Hosted PBX services to Australian businesses. This new partnership is a logical step towards support a range of business communication scenarios both in the form of our technology and onsite and telephone based technical support services.”

3CX

About 3CX (www.3cx.com): 3CX is the developer of 3CX Phone System which is an open standard unified communications platform for Windows that works with standard SIP phones and replaces any proprietary PBX. 3CX Phone System is more manageable than standard PBX systems and delivers substantial cost savings while increasing productivity. Some of the world’s leading companies and organisations use 3CX Phone System, including Boeing, Mitsubishi Motors, Intercontinental Hotels & Resorts, Harley Davidson, City of Vienna and Pepsi.

3CX has been awarded the 2014 Comms National Award for ‘Best On – Premise Enterprise Solution’. 3CX has been featured in CRN’s Annual Network Connectivity Services Partner Program Guide for 2014 and awarded CRN’s 5 – Star Partner Program rating in 2013. 3CX was also named a CRN Emerging Vendor in 2011 and 2012, and has been awarded Windows Server Certification, Windowsnetworking.com Gold Award, the Windows IT Pro 2008 Editor’s Best Award and a Best Buy Award from Computer Shopper.

3CX has offices in Australia, Cyprus, Germany, Hong Kong, Malta, South Africa, the UK and the U.S. Visit 3CX at: http://www.3cx.com & on Facebook at: www.facebook.com/3CXPhoneSystem or follow 3CX on Twitter@3cx